What our patients have been saying about their experience at the Leicester Fertility Centre

Patient satisfaction survey 2016

Administration team 

  • All the admin staff have been very friendly and helpful, they never let me feel that a question was silly or obvious
  • Always welcomed with a big smile and asking how we are, also learnt our names which was a nice personal touch


  • Exceptional nurses, explained the process clearly and answered all questions thoroughly
  • Amazing nurse, she automatically put us at ease


Medical Team

  • Medical staff excellent

  • Very friendly and professional  


Embryology Team

  • Both embryology staff I met was very, very lovely

  • Embryologist attitude both in person and on the phone, is gentle, kind, helping and caring. A lovely bedside manner in what was an emotional time for me and my partner 


  • Counsellor is amazing, down to earth and worth her weight in gold
  • Counsellor very easy to talk to


  • "Without your help, support, advice and smiles we wouldn't have our 3 little miracles. 6 years of waiting for our first miracle, alot of heartbreak all gone once we held her in our arms! We came back with a glimmer of hope that we might be lucky enough to get a second miracle but we got not one but two little miracles. We are stunned at how very lucky we are to have 3 wonderful children and "thank you" doesn't really convey how we feel about you guys, you truly change lives by giving the gift of life, you are a light in the darkness when hope seems to have gone! Thank you so much..." September 2016

  • "We would like to thank you for all of your help. A big thank you to Neelam Potdar for your beautiful way of explaining everything to us and for being so kind and understanding. And Julia Phillips, you are a gem! your happy personality and lovely smile made us feel at ease. We didn't actually complete our journey with the clinic as we conceived naturally. But we are so grateful for your help!!.." September 2016
  • "We would just like to say a special thank you to Dr Gelbaya, the team that took care of me in theatre. The nurses and receptionists and the embryologists. We appreciate all that you have done for us.." September 2016
  • "Thank you so much for helping us through our journey. I gave birth to a beautiful baby boy, I can't thank you and your team enough for all the support and kindess, you made such a hard time a little easier, we wouldn't have gotten through it without you, we are eternally grateful to you for making our dream come true..." October 2016

  • "I have just called to enquire about referral criteria and spoke to a lady called Julia. Julia gave me all the advice I needed and more. With ease, she  put my mind at rest and with kindness has lifted a heavy weight off my shoulders. With many thanks..." January 2017 

  • "Just wanted to say a BIG thanks to everyone for being so supportive and caring during our treatment ... you are AMAZING!.." March 2017