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Frequently asked questions (FAQ)

FAQ General

Is there any parking at Leicester Fertility Centre?

There is no specific parking at the hospital for Leicester Fertility Centre patients, however you can park at the NCP car park above Bannatynes Gym, on Welford Road for £5.30 per day. You will need to collect instructions and a special ticket to validate your parking from the clinic. Please ask at reception for more details

I don't know if I'm funded by the NHS or if I need to pay privately, how do I find out?

You can find the lastest NHS criteria in Leicester Fertility Centres General Information Booklet

If you have any further questions or unsure on your funding please ask your GP to refer you through to gynaecology at the Leicester Royal Infirmary where a specialist doctor will order any investigations needed and inform you of your eligibility.

FAQ Semen Samples

I've lost my semen analysis request form, do I need it?

Yes. Unfortunately we are unable to test any sample which does not have a request form as. Please contact your GP or other heathcare professional for a replacement.

What time are you open to accept semen samples for testing?

We are open Monday to Friday 9-12 (noon). We are not open at weekends or on bank holidays.

FAQ Treatments

Do I need to have a full bladder for my internal scan?

No. All internal scans require an empty bladder. You will be told if you need a full bladder. Only patients having embryo transfer require a full bladder 

Why do I need a full bladder for embryo transfer?

Without a full bladder we are unable to see the uterus and where the embryo is being replaced. If the clinician cannot see the uterus properly then you will be asked to drink more water to fill the bladder before the embryo transfer can go ahead.

I've been told blastocyst transfer is better, but I am having a day 3 embryo transfer. Does this mean I won't get pregnant?

No. The embryologist will have monitored your embryos and decided the best day for transfer based on your embryo development to give you the best possible chance of pregnancy. Replacing embryos on day 2 or 3 of growth does not harm the embryos or reduce your chances of pregnancy.

FAQ Feedback

I have a complaint, what do I do?

We are sorry that your experience has not met our normally high standards. If you have any complaints or concerns regarding your treatment, please contact the unit, we will be happy to discuss matters with you and act on your behalf. You also of course have full access to the University Hospitals of Leicester (UHL) NHS Trust's PILs service.

Complaints Procedure

The Leicester Fertility Centre aim to ensure that you are completely happy with the treatment you receive and that we maintain the highest standards of clinical and personal care. We welcome both positive and negative comments, but if you are dissatisfied with any aspect of your care, please speak to a member of staff, who will try to resolve the problem immediately. If you wish to pursue your complaint formally you can contact PILS free phone: 08081 788337 or email pils@uhl-tr.nhs.uk

All formal complaints will be acknowledged by the Complaints Office within 3 working days which will then be followed by a formal response to your concerns along with details of any actions identified which we aim to provide within 25 working days.

The University Hospitals of Leicester (UHL) Complaints Office are informed of all complaints and can be contacted directly on: 0116 2588901 if you would prefer to do so. All complaints are monitored at the highest level within the Trust.